Network and Security
Terms and Policies
The documents that govern Remotle are published on remotle.com. This page says where each one is and summarises the points IT, security and procurement teams most often look for. The published documents are the ones that apply; where this page and a published document differ, the published document is correct.
The documents
Section titled “The documents”| Document | What it covers | Where |
|---|---|---|
| Terms of Service | The licence to use the Remotle software, plans, accounts, acceptable use, support, data protection and liability. | https://remotle.com/terms |
| Privacy Policy | What Computle collects from the website and the Remotle software, why, who it is shared with, where it is stored, how long it is kept and your rights. | https://remotle.com/privacy |
| Security | How Remotle protects the connection between people and their workstations, as the software ships today. | https://remotle.com/security |
| Changelog | What changed in each Stable release. | https://remotle.com/changelog and Release Notes |
| In-app privacy notice | What the Remotle app itself collects. | In the app under Settings, About, Read the full privacy notice |
| Contact | Support, data requests, security reports and anything else. | https://remotle.com/contact |
Points IT teams ask about
Section titled “Points IT teams ask about”| Question | Answer | Where it is set out |
|---|---|---|
| Who do we contract with? | Computle Limited, a company incorporated in England and Wales with registered number 12450580. | Terms of Service |
| Who is the data controller? | For your organisation’s own contacts and account, Computle is the controller. For the personal data of your users that passes through the service, such as names, sign-in details and network addresses, your organisation is the controller and Computle is the processor, with the processor obligations listed in the terms. | Terms of Service, Data protection |
| Which sub-processors are used? | They are listed by name in the privacy policy, with what each one does. Notice is given of any new sub-processor so that you can object. | Privacy Policy, Who we share Data with |
| Where is data stored? | Customer identity data, session records and backups are held in the United Kingdom and the European Union. | Privacy Policy; Security |
| How long is data kept? | The retention period for each kind of data is set out in the privacy policy. | Privacy Policy, The Remotle app and host; Data retention |
| What does the software collect? | Account, connection records, logs and telemetry, crash reports, USB device reports, problem reports and update checks. Screen, sound, input and clipboard are never recorded. | Privacy Policy; Privacy and Data |
| Is the session encrypted? | End to end with TLS 1.3 over QUIC between the device and the workstation. Relays carry encrypted traffic and cannot decrypt it. | Terms of Service, Data protection; Security |
| Where do our workstations and files live? | On hardware you own and control. Computle does not supply, host or maintain workstations, and does not store what is on them. | Terms of Service |
| How do we exercise data rights? | Through https://remotle.com/contact. If your organisation provides Remotle to you, it may also handle the request. Complaints can go to the Information Commissioner’s Office at ico.org.uk. | Privacy Policy, Your rights |
| How do we report a security issue? | Through https://remotle.com/contact. | Security |
| How do we get support? | Through https://remotle.com/contact, according to your plan. | Terms of Service, Support |
| How are changes to the terms notified? | Material changes are notified in advance by email or in the console, with the right to cancel before they take effect. | Terms of Service, Modifications |
Related pages
Section titled “Related pages”Privacy and DataWhat the app and the host send to Computle.
SecurityHow Remotle protects sessions and workstations.
Release NotesWhat changed in each Stable release.