Download and Install

Check Your Version

Every platform shows the version in the app, under Settings, About.

In the app

Open Settings from the cog at the top of Your machines.
Click About.

Field	Meaning
Version	The build you have, named by its build date and time, for example 2026-10-11-2304
Built	The build date, the platform and the processor type
Check for updates	Asks the update service whether a newer version is available. See Updates.

The same About card is on the About tab of the session menu while you are connected, so you can read the version without leaving your desktop.

On each platform

About Computle (Remotle)

The Windows install folder also holds a separate program, About Computle (Remotle). It opens even when the Remotle app will not, so you can read the version and see what is stopping Remotle from starting. Support may ask you to open it.

It has no Start menu shortcut. To open it:

Open File Explorer and go to C:\Program Files\Computle\Remotle Client\bin.
Double-click ComputleRemotleClientAbout.exe.

It runs as you, without an administrator prompt. Opening it a second time brings the existing window to the front.

The window refreshes itself every two seconds. At the top it shows Computle (Remotle), the version and your computer’s name. Below that is a banner that says whether Remotle can open, then five sections.

Banner	Meaning	What to do
Remotle can start	No copy of Remotle is running in your session and nothing blocks a launch.	Open Remotle from its shortcut.
Remotle is running	A copy of Remotle is open and its window answers.	Nothing. Switch to the Remotle window.
Remotle is starting	A copy started in the last 20 seconds and has not shown its window yet.	Wait a few seconds.
A stuck Remotle process is blocking launch	A copy of Remotle has no window, or its window does not answer, so a new launch stops at “already running”.	Click End stuck Remotle, then open Remotle again.
A Remotle process without a window cannot be read by this account	A copy of Remotle is running but this account cannot read it, usually because it was started by another user or elevated.	Sign that account out, or restart the PC.
Remotle is not installed beside this app	`ComputleRemotleClient.exe` is missing from the install folder.	Reinstall Remotle.

Launch

Row	What it shows
Client program	Whether `ComputleRemotleClient.exe` is in the install folder.
Process n	One row per copy of Remotle running in your sign-in session: when it started, and the state of its window: responding, not yet open, not responding, or no window. A kiosk supervisor process is labelled Kiosk supervisor.
Processes	“None in this session” when no copy of Remotle is running.
Launch lock	Remotle allows one copy per session. This row shows which process holds the lock, or Not held.
End stuck Remotle	Appears after you click the button, with the result.

Row	What it shows
Signed in as	The email address of the account signed in to Remotle on this PC, or Not signed in. The sign-in token itself is never shown or copied.
Update ring	`prod` for Stable, `beta` for Beta. See Updates.
Install ID	The identifier the update service gave this install, or Not yet assigned.

Connectivity

Four HTTPS checks run on a background thread every 30 seconds, each with a 5-second timeout. Each row names the service and the host it checked.

Row	Checks
Sign-in service	The service that signs you in
Portal	The Computle portal
Update service	Where Remotle fetches updates
Log upload	Where Remotle sends its logs

Result	Meaning
Checking	The first round has not finished yet.
Reachable (HTTP status)	The host answered. Any HTTP status counts as reachable.
No answer within 5 seconds	The host did not reply in time.
Name not resolved	DNS could not find the host. Check your network and any proxy.
Connection refused	The host, or a firewall in front of it, refused the connection.
Connection dropped	The connection was cut before the reply arrived.
Certificate not trusted	TLS inspection or a proxy is replacing the certificate. See Proxies and TLS inspection.

Logs and crashes

Row	What it shows
Log upload queue	Empty, or how many log files are waiting to be sent to Computle, their size and the age of the oldest. A queue older than 30 minutes is highlighted.
Newest client log	The name and time of the newest client log file.
Crash dumps	How many crash dumps are in the log folder and when the newest was written, or None.

Services

Row	Service	Expected
Update service	Installs updates	Running
USB redirection	Shares USB devices	Running
USB monitor driver	Watches for USB devices being plugged in	Running
Kiosk terminal	Only on a kiosk terminal	Not installed, or Running on a kiosk terminal

Other states you may see are Starting, Stopping, Paused, Stopped, Disabled, Starts when needed, and “Status not available to this account”.

Buttons

Button	What it does
End stuck Remotle	Ends every copy of Remotle in your session that has no window or whose window does not answer. It skips a kiosk supervisor and any process this account cannot read. The result appears in the Launch section. Greyed out when nothing is stuck.
Copy details	Copies every row as text, so you can paste it into a message to support. No sign-in token is included.
Open logs	Opens `C:\ProgramData\Computle\Remotle\Logs` in File Explorer.
Close	Closes the window.

Settings, About shows the version and the build date. From a terminal, apt show computle-stream prints the installed version.

Questions

Remotle will not open on Windows. What now?

Open About Computle (Remotle) from the install folder, as described above. If the banner says a stuck process is blocking launch, click End stuck Remotle and open Remotle again. If Remotle still does not open, click Copy details and send the text to your account manager.