Kiosk Terminals

Kiosk mode turns a Windows PC or Mac into a shared terminal, such as a hot desk or a meeting room machine. It starts straight into Remotle and nothing else, so anyone in your organisation can walk up, sign in with their own work account and reach their workstation.

Time Required

Please allow 10 minutes per terminal.

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What happens to the computer

Account	A standard Windows or Mac account called ComputleKiosk is created. It has a random password nobody sees and signs in automatically at start-up.
Screen	Remotle opens full screen on a black background, without window controls. The desktop, browser, Settings and file access are locked down for that account.
Power and sign out	Shut down, Restart and Sign out sit in the top corner and ask for confirmation. Sign out signs the person out of Remotle, ready for the next person.
Network details	The terminal shows its own IP address and MAC address from the info button.
Other accounts	Not changed. Nothing is set up until a terminal is enrolled.

Before you start

• Remotle must be installed with kiosk terminal support. It is included by default.
• The computer must not already sign in automatically to another account.
• On a Mac, FileVault must be off. A Mac with FileVault cannot sign in automatically.
• Enrol from a signed-in account at the computer itself.

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Enrol a terminal

1. On the computer, open Remotle and go to Settings, Kiosk, Set up as kiosk terminal.

   Remotle shows an 8-character code. The code never contains O, 0, I or 1.

2. In the portal, open Client settings, Kiosk.

3. Enter the code under Pairing code, and a name such as Reception.

4. Click Enrol terminal.

   The computer sets itself up and restarts into kiosk mode.

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Sign-in methods

Under Kiosk sign-in, choose which sign-in methods terminals offer. Terminals pick up changes at their next check-in, within a minute.

Method	Signs in with
Microsoft sign-in	A Microsoft work account
Email sign-in	A link sent to the person’s email address
Extra sign-in sites	Up to 10 addresses. Add one if your Microsoft sign-in passes through another identity provider.

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Maintenance

1. On the terminal, press Ctrl+Shift+K (Command+Shift+K on a Mac).

2. Enter the terminal’s maintenance password, shown in the portal under Client settings, Kiosk.

   The terminal opens Terminal settings. They lock again after 10 minutes.

In Terminal settings
Settings you can change	Display, network, sound, date and time, power, keyboard, proxy, Bluetooth and updates
Sign out for maintenance	Uses the normal login screen. The terminal returns to kiosk mode when the administrator signs out, or at the next restart.

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Remove a terminal

In Client settings, Kiosk, click Remove on the terminal. This takes it out of kiosk mode for good: it deletes the ComputleKiosk account and turns off automatic sign-in.

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Enrolment messages

Message	What to do
A user account named ComputleKiosk already exists on this computer	Remove that account, then enrol again.
This computer already signs in automatically to another account	Turn that off, then enrol again.
FileVault is on	Turn off FileVault, then enrol again.
This computer can only be enrolled from a signed-in Windows or Mac account at the computer itself	Sign in at the computer and enrol again.
This computer is already enrolled as a kiosk terminal	No action needed.
Kiosk terminal support is not installed on this computer	Reinstall Remotle with kiosk terminal support ticked.
Too many incorrect passwords	Wait five minutes, then try again.
Could not reach Computle	Check the computer’s network connection and try again.

If a code has expired or has already been used, start again on the computer to get a new code.