Remotle: Privacy and Data

This page summarises what Remotle sends to Computle. The full privacy notice is in the app under Settings, About.

Remotle is provided by Computle Limited (company 12450580), 3rd Floor, 86-90 Paul Street, London.

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What is not recorded

Data	Handling
Screen, sound, keyboard, mouse and pen	Travel encrypted between your device and your workstation. Computle does not record them.
Copied text and files, microphone and camera	Travel inside the encrypted session. Computle does not keep any of them.

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What is sent to Computle

Data	Why
Name, email address, organisation and sign-in method	To confirm who you are and show your workstations
Which workstation you connected to, when, from which device and network address	To start and secure the connection and diagnose faults
App logs: sign-in, connections, settings and faults	To find faults without asking you for them
USB device make, model and identifiers, and whether sharing worked	To know which devices work
Problem reports you send, with recent logs	To answer your report
App version and update channel	To offer updates

App logs record which modifier keys are held. They never record what you type.

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Where it is kept and for how long

Data is stored in the UK and the European Union.

Data	Kept for
Account information	While your account is active
Connection records	12 months after your account closes
Problem reports and app logs	24 months
USB device results	Indefinitely, as the list of devices that work with Remotle. Your email address, organisation and any log extract are removed after 24 months.

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Your rights

You can ask to see, correct or delete your information, or object to how it is used, by contacting [email protected]. If your organisation provides Remotle to you, it may also handle these requests. You can complain to the Information Commissioner’s Office at ico.org.uk.

On iPad and iPhone you can request deletion from the app: Settings, Account, Delete account.