Troubleshooting

Start here when something is not working.

1. Read the message on screen. Each message has its own entry.
2. Run Diagnostics.
3. Report the problem from the app. Your report includes the logs support needs.

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Pages in this section

Connection MessagesMessages that appear when Remotle cannot connect to a workstation.

In-Session MessagesMessages that appear during a session.

DiagnosticsCheck every service your device needs to connect, and find your Support Code.

Reporting a ProblemSend a report from inside Remotle with the logs support needs.

Mac PermissionsThe macOS permissions Computle (Remotle) uses.

For anything else, contact your account manager and quote your Support Code from Settings, Diagnostics.