Host Status Window

Banner states

The banner is the first thing to read. The conditions are checked in this order, and the first one that applies is shown.

Banner	Dot	Meaning	What to do
The Remotle service is not running	Red	`ComputleService`, which supervises the host, is stopped. Nothing streams.	Start Computle Remotle Service in Services, or restart the workstation. If it stops again, see Host Logs.
Waiting for the Remotle service to report	Amber	The service is running and has not written a status in the last 30 seconds. Normal for a few seconds after a start.	Wait. If it stays, the service is running but not healthy; restart it.
Licence not valid: connections are refused	Red	The licence check failed. The Licence section says why.	Contact your account manager and quote the Status line from the Licence section.
Not registered with the connection service	Red	The host has no open connection to Computle, so no client can reach it. The Health section’s Connection service line says why.	Check the workstation’s internet access against Network Requirements. A host that has not been enrolled shows this until it is.
A Remotle service is not running	Red	The supervising service is running and one of Session server, Broker or Capture worker is not.	Find the stopped service in the Services section and start it. If it stops again, see Host Logs.
Running, with a driver not started	Amber	The host is registered and a display, audio or camera component did not start. Sessions may work with something missing.	Find the Not started line in the Health section. Repairing the install puts the drivers back; see Upgrade, repair and uninstall.
Ready for connections, licence valid offline	Amber	Everything works. The last licence check could not reach Computle and the host is in its 24-hour grace period.	Check the workstation’s access to `keygen.computle.com` on TCP 443.
Ready for connections	Green	Registered, licensed, every driver and service running.	Nothing.

Each state

The Remotle service is not running

The Licence and Health sections each show one line, “Remotle service is not running”, because nothing is writing the status file. The required services read Stopped.

The Host Status Window with a red banner, The Remotle service is not running. Licence and Health each read Remotle service is not running. Remotle service, Session server, Broker and Capture worker read Stopped in red; Updater, Clock sync and USB redirection read Running.

Waiting for the Remotle service to report

The service is running and the status file is missing or older than 30 seconds. Services that are coming up read Starting.

The Host Status Window with an amber banner, Waiting for the Remotle service to report. Licence and Health each read Remotle service has not reported a status. Session server and Broker read Starting.

Licence not valid: connections are refused

The Licence section’s Status line carries the reason in Computle’s wording. Everything else can be healthy.

The Host Status Window with a red banner, Licence not valid: connections are refused. Status reads Not valid: licence expired and Expires reads 30 Sep 2026 in red. Health and Services are all green.

Not registered with the connection service

The Health section’s Connection service line gives the reason the host reports. A workstation that has just been installed and not yet enrolled shows this.

The Host Status Window with a red banner, Not registered with the connection service. Connection service reads Not registered: the connection service could not be reached, in red. Every service reads Running.

A Remotle service is not running

The supervising service is running and one of the three services it needs is not. The host restarts a required service that stops; one that stays stopped is a fault.

The Host Status Window with a red banner, A Remotle service is not running. Broker reads Stopped in red and Connection service reads Not registered.

Running, with a driver not started

The host is registered and will accept a session. The Health line in red names what is missing: here the audio driver, so a session has no sound.

The Host Status Window with an amber banner, Running, with a driver not started. Audio driver reads Not started in red; everything else is green.

Ready for connections, licence valid offline

Sessions work. The Licence section’s Status line counts down the grace period left.

The Host Status Window with an amber banner, Ready for connections, licence valid offline. Status reads Valid offline, 19 hours left to re-check, with an amber dot.

Ready for connections

Nothing to do.

The Host Status Window with a green banner, Ready for connections, and every line green.

Questions

A user says they cannot connect. What do I look at first?

Open the window on the workstation and read the banner. “Ready for connections” means the workstation is fine and the problem is on the user’s side or the network between; run Diagnostics in the user’s Remotle app (see Diagnostics). Anything else names the fault on the workstation.

The workstation is registered and healthy. Ask the user to open Settings, Diagnostics in the Remotle app and click Run Test. A failure under Relays or STUN means UDP is blocked on the user’s network. See Network Requirements.