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Sign In and Connect

Connecting

This page is for end users connecting to a workstation from the machine list.

Connect

Section titled “Connect”

  1. Click Connect on your workstation.

    On a workstation that is Powered off the button reads Power on and connect. On one that is In use by you it reads Reconnect.

    A workstation card: Studio Workstation 01, Powered on, with Connect and Machine power

  2. Finding your machine.

    Remotle asks Computle where your workstation is. This usually takes under a second.

    Setting up your session: Finding your machine in progress, then Authorising, Connecting and Starting your desktop

  3. Starting your machine, if it was switched off.

    Remotle asks Computle to start the workstation and counts the seconds. This usually takes a minute or two. A workstation that is already on skips this step.

    Setting up your session: Finding your machine done, Starting your machine in progress, Asking Computle to start this machine

  4. Authorising.

    Computle checks that this workstation is assigned to you and issues the session.

    Setting up your session: Finding your machine done in under a second, Authorising in progress

  5. Connecting.

    Remotle opens the connection to your workstation. The time each finished step took is shown on the right. After 5 seconds the screen also shows how long you have been connecting.

    Setting up your session: Finding your machine and Authorising done, Connecting in progress, Connecting for 7s

  6. Starting your desktop.

    The workstation starts streaming its desktop to you.

    Setting up your session: Finding your machine, Authorising and Connecting done, Starting your desktop in progress, Connecting for 9s

    Click Cancel at any step to stop and return to your machines.

  7. Your workstation desktop opens.

    When your administrator has turned on silent sign-in, a Signing in step appears and Windows signs you in with your Microsoft Entra ID account by itself: no Windows password is typed or handled, and the sign-in is used once. Microsoft 365 apps, Teams, OneDrive and Edge in the desktop then sign you in without asking. Otherwise, sign in to Windows as you would at the workstation. See Single Sign-On.

    The workstation Windows desktop open in the Remotle window on a Mac

  8. Read the walkthrough.

    The first time you connect from a device, a short walkthrough explains the session menu. Click Next to read each step and Start working to close it. Tick Don’t show this again to skip it on this device. You can read it again at any time from the Walkthrough button on the session menu. See The Session Menu.

    The first walkthrough step: Your menu is the half circle at the top, with Next

    The last walkthrough step: If something is not right, with Back and Start working

If the connection does not complete

Section titled “If the connection does not complete”

The step that failed is marked, and the message explains what happened. Most messages offer Try again. Copy details copies the message and a reference for support. Back to machines returns to your list.

Couldn't reach this machine: This machine is registered but isn't answering. You can try again. With Back to machines, Copy details and Try again.

MessageWhat to do
Couldn’t reach this machineThe workstation is registered but not answering. Try again. If it continues, ask your administrator to check the workstation.
Machine is offThe workstation is switched off. Click Power on and connect on its card, or ask your administrator.
Machine not assignedThe workstation is not assigned to your account. Contact your administrator.
Please sign in againYour sign-in has expired. Remotle signs you in again by itself.
Couldn’t reach ComputleCheck your network connection and try again.
Update requiredThis version of Remotle is too old to connect. Install the update and try again. See Updates.
Too many attemptsWait a moment and try again.
This machine could not be verifiedDo not enter credentials. Contact support with the reference.

Every message is listed in Connection Messages.

Section titled “Related”