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Host Status Window

Services

The Services section lists the seven host services and the state of each, in two columns.

The Services section of the Host Status Window: Remotle service, Session server, Broker, Capture worker, Updater, Clock sync and USB redirection, all Running with green dots.

Services

Section titled “Services”
LineServiceRequired
Remotle serviceComputleServiceYes
Session serverComputleSessionServerYes
BrokerComputleBrokerYes
Capture workerComputleCaptureWorkerYes
UpdaterComputleUpdaterNo
Clock syncComputleClockSyncNo
USB redirectionComputleUSBPresentNo

The eighth host service, Computle Enrolment, is not listed. It runs only while the workstation’s certificate is being obtained or renewed.

StateColourMeaningWhat to do
RunningGreenThe service is running.Nothing.
Starting, Stopping, PausedAmberThe service is changing state.Wait a few seconds.
StoppedRedThe service is installed and not running.Start it in Services. The Remotle service restarts the required services if they stop; one that stays stopped is logged in Host Logs.
Starts when neededGreyAn optional service set to manual start.Nothing.
DisabledRed for a required service, grey for an optional oneThe service’s start type is Disabled.Set it back to Automatic in Services. A disabled USB redirection service means USB devices are off on this workstation.
Not installedRed for a required service, grey for an optional oneThe service does not exist.Repair the install.
Status not available to this accountGreyThe signed-in account may not query services.Sign in as an administrator, or read the Services console.

A required service stopped

Section titled “A required service stopped”

The banner turns red and reads “A Remotle service is not running”.

The Host Status Window with a red banner, A Remotle service is not running, and Broker reading Stopped in red.

The Remotle service stopped

Section titled “The Remotle service stopped”

Nothing writes the status file, so the Licence and Health sections show one line each, and the services the Remotle service starts read Stopped too.

The Host Status Window with a red banner, The Remotle service is not running, and Remotle service, Session server, Broker and Capture worker reading Stopped in red.

Optional services in other states

Section titled “Optional services in other states”

The banner stays green. Here the updater is set to manual start, the signed-in account may not query the clock service, and USB redirection is disabled.

The Host Status Window with a green banner, Ready for connections. Updater reads Starts when needed, Clock sync reads Status not available to this account, and USB redirection reads Disabled, all grey.

Section titled “Related”

Questions

Section titled “Questions”

A service reads Stopped and starts again on its own

Section titled “A service reads Stopped and starts again on its own”

The Remotle service supervises the required services and restarts one that stops. A service that stops repeatedly is a fault; turn local logging on and send the logs. See Host Logs.